Effective Technology Support Teams

Paper Summary:

This paper discusses what makes an effective technology support team or information technology (IT) department within an organization. It begins by discussing the role of IT departments. The writer presents his own personal experience with working in various IT departments and describes the different attributes and structures of the teams that he has found to be the most successful.

From the Paper:

"Another important thing to remember when dealing with IT departments is communication. It is important for all involved to know about new software being offered or used within the company. Any complications with the current technology equipment within a particular office should also be reported to all IT personnel. At McJunkin, it never fails that someone's computer goes down and only one person in IT is informed. Before you know it everyone is calling several different people whom either did not know of an issue or do not handle those particular issues. For this very reason, is why IT departments should be structured to fit each companies needs."

Sample of Sources Used:

• DeSanctis, G. and Jackson, B. M. 1994. Coordination of information technology management: team-based structures and computer-based communication systems. J. Manage. Inf. Syst. 10, 4 (Mar. 1994), 85-110.
• Bakos, J.Y., and Treacy, M.D. Information technology and corporate strategy: a research perspective. MIS Quarterly, 10, 2 (1986), 107-119.
• J. Ellis Blanton, Hugh J. Watson, Janette Moody, Toward a better understanding of information technology organization: a comparative case study, MIS Quarterly, v. 16.

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