An analysis of the Internet/customer service value chain for eBay.
Written in 2004; 1,781 words; 4 sources; MLA; $ 57.95
Paper Summary:
This paper discusses the effectiveness of eBay's website regarding the five components of the Internet service value chain: customer acquisition, customer purchase support, customer fulfillment, customer continuance, and the support and the implementation and management of a customer service channel. It identifies areas where eBay could implement further improvements and summarizes the analysis with regard to satisfactorily meeting customer needs.
From the Paper:
"An eBay auction works exactly the same way as an old-fashioned one: the highest bidder wins. For example, Mike Benson, a St. Louis lawyer, is looking for a rare baseball card of Stan Musial. In seconds, he finds 84 different Stan Musial cards up for auction on eBay, including one for the very card he wants. To bid, he simply enters the highest amount he's willing to spend. In this case, it's $50. He eventually lost the card to a higher bid of $63. Every time there's a sale, eBay takes a cut of the action. As a result, eBay's market value is now worth more than Bloomingdale's, Macy's, Sears, and Toys 'R Us combined. "It was an entirely new idea that took advantage of the Net," says eBay CEO Margaret Whitman, "There's no land-based analog for eBay. We hold no inventory, we ship no product" (www.wral.com, 2003)."
We have thousands of high-quality term papers, research papers, essays, book reports and dissertations on every topic. At AcaDemon, you can download those term papers to help you write yours! You can be sure that the term paper, essay, book report or research paper you download are top-quality, competitively priced and high-level work.
Look for more research papers, essays and book reports on eBay
If you can't find your topic here, try another search
or try our affordable, unique custom paper alternative
Custom Research Services include:
Papers written from scratch, according to your specifications. Every paper is UNIQUE - Guaranteed
This Free Term Paper Abstract is a part of our Term Paper Library.Here you can purchase research papers, examples of essays, academic dissertations, articles, notes, analytical papers, book reports, stories and poems. We have thousands of persuasive, point-of-view, narrative, critical, compare and contrast and other types of essays in our Library. You can also find here Term papers on "eBay", Essays on "eBay", Research papers on "eBay", Student papers on "eBay", Book reports on "eBay", Dissertation on "eBay", Thesis on "eBay", Summary of paper on "eBay", Articles written on "eBay".
Look for more research papers, essays and book reports on