Young Touchstone

Paper Summary:

This paper is an action research plan on the subject of Implementing a 4th shift to Improve On-Time Delivery for Young Touchstone, a company that makes heating and cooling elements and that wants to assure just-in-time delivery to its clients by adding a fourth work shift. The aim of this plan is to research this option and determine its feasibility and effectiveness.

From the Paper:

"Young Touchstone began as two separate companies that were acquired by Westinghouse Air Brake Corporation (Wabco) based in Pennsylvania and that restructured its organization to become Wabtec Corporation. Young Touchstone is a Wabtec company and a world leader in heat transfer products, such as Hi-Fin Heat Exchangers, Oil Coolers, Charge Air Coolers, Solder-Bond Radiators, F-Type Heat Exchangers, and Mechanical-Bond Roll Construction Radiators. The company's customers base includes huge companies such as Caterpillar, Kohler, General Electric, General Motors, and Cummins, and global companies such as these demand on-time delivery, quality products, and continuous cost reduction to stay competitive in the world market. Statement of the Problem/Proposed Solution The problem is to find whether or not the company can improve its delivery time by instituting a fourth shift. "

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