Manager's personal account of how to resolve a particular workplace conflict.
Written in 2004; 1,065 words; 2 sources; MLA; $ 37.95
Paper Summary:
This paper, written from the perspective of the manager at a shipping company, discusses the best methods available to resolving a conflict between two employees who are potentially responsible for a shipping problem that could cause the shipping company lost production dollars. The author concludes that the best workplace conflict negotiation tactic in this particular case is not to assign blame and enact disciplinary procedures on either employee, but rather to attempt to improve the communication and understanding between the two employees directly involved in the conflict. It is believed that this approach will realize a collaborative solution and form a more cohesive team-oriented bond among the employees.
From the Paper:
"In this case I will be assuming the role of direct supervisor for the operations department, which oversees the shipping and manufacturing functions at the organization. Each of the employees involved in the case study analyzed will report directly to me, and therefore I will be responsible for developing a solution to their problems and enforcing disciplinary action if necessary."
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