Walgreens Stores

Paper Summary:

This paper looks at the Walgreens stores which have served the community with health care products and information since Charles R. Walgreen, Sr established the company in Gallesburg, Illinois, in 1901. In particular it examines how Walgreens' unique strategy from the very beginning of its working process, was giving the customers personal attention and reliability of order delivery and how this strategy has given the strong point on innovation, service or customer orientation and business reliability.

Outline
Preface: Organizational Profile (Organizational Description and Challenges)
Leadership
Strategic Planning
Customer and Market Focus
Information and Analysis
Human Resources
Process Management
Business Results

From the Paper:

"Heller (2002) reviewed that Walgreens is a unique phenomenon that employs style and innovation as the main strategy. Walgreens never change its original image as the "old-fashioned retailer"; it keeps each store in the chain independent, working on its own potential although keeping firm on its central strategy. It helps keeping each store away from financial constrain due to promotional and extra strategic development and preserves the tradition. On the other hand, Walgreens is famous for the boldness for new look. For years the store management invented new approach to survive depression and make use of the resources, for example, the "sell hot food during cold weather" and "two minute drill" strategy that no other business attempted before. Now they still apply similar thoughts with the automatic system and first employ latest technology."

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• Research Paper # 2105 : "Walgreens and the Retail Drugstore Industry"

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