VoIP-Fact or Fiction

Paper Summary:

This paper discusses VoIP and its move from an arcane, emerging technology into the mainstream of public and corporate consciousness. Its application in call center and campus type environments is discussed as a way to illustrate its wide application and that its technological failings have been largely solved. Additionally, the technological developments are outlined and some network mapping diagrams are included to enable the reader to visualize the conceptual network application of VoIP.

From the Paper:

"Voice over internet protocol (VoIP) is not a necessarily new technology or even a revolutionary technology. However, the application of VoIP itself in the corporate and consumer environment, once widely achieved, has the ability to revolutionize the communication industry and the way that both professional and private consumers convey information vis-?vis the plain old telephone system (POTS). VoIP has its roots in a technology developed during the 1980s called time division multiplexing which divided up bandwidth on a wide area network (WAN) between voice data and traditional data streams(IP, 2003). However, this early technology in VoIP application was extremely limited because it still required separate networks for data/LAN traffic and another for the voice packets (IP, 2003)."

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