Verbal Communications Deficits

Paper Summary:

This paper looks at a single case of a financial manager exhibiting distressing verbal communications deficits and suggests avenues for exploration in curing or minimizing the problem. It also explores the ways strategic ambiguity might be in play, either by the other members of the company or by the employee in question.

From the Paper:

"When communications in a business setting compromise the work of that business, a solution must be found for the benefit of the company and of all who work there. Problems can arise when employees whose tasks require written communications skills are deficient in those skills. Problems can arise also when employees are expected to both understand and explain matters verbally and nonverbally."

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