UPS

Paper Summary:

This paper discusses the relative strengths and weaknesses found in UPS's organization in regards to delegation. It also examines the management and leadership philosophy behind the personnel structure. A brief examination of the corporate culture at UPS is discussed in terms of the commitment to delegation as a means to expand internationally.

From the Paper:

"At UPS effective delegation begins with top management all the way down to the last person to touch or deliver a package. In fact, UPS, by the very nature of its business, is nothing but delegation. Its core competencies are built around effective delegation from one level to the next. Initially UPS is delegated to by the customers who entrust it to deliver a package of some type. At this point, once the item enters the system, it is delegated from one station to the next to ensure its timely delivery wherever that may be. This type of systemic delegation is a core competency instilled in all employees from the day they are initially interviewed to determine if they are a fit with the company, to the day they leave or retire."

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