This paper evaluates three main travel e-commerce sites, focusing on user friendliness, navigation and organization. The three sites discussed are Orbitz, Travelocity and Expedia.
From the Paper:
"Today with the popularity and dependability, which most individuals have on the Internet it is not surprising that they are also choosing to make their travel plans using this medium as well. There are several sites available to perform such searches by price, destination, and travel goals as well as by entertainment options. However, in this analysis three different sites were chosen for analysis and those were Expedia, Orbitz, and Travelocity. I.A Site Overview: Of the three sites evaluated there were a few initial differences but the main similarity was noticed through the section inquiring from the user, what their desired destination city was as well as from what city they would be departing. On all sites this section was almost identical. Each site also asked for the dates of travel and whether a hotel or rental car should be booked with the flight ticket purchase."
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