Tourism Management

Paper Summary:

This paper presents an overview of health care and health scare problems that have, or could occur at any of the destinations that the staff of a travel agency book for their clients. The paper examines the plans they have now in place to handle any and all problems, whether health-related, stress-related or due to some unfortunate occurrence. The procedure for shortening or cancelling a cruise, voyage or other tour is discussed.

Outline
General Overview
Reports of the Center for Disease Control (CDC)
Handling Health Emergencies at Hotels, Recreational Areas, Cruise Ships, Aircraft
Priority Action When Problems Arise for Our Clients
A Suggested One-Page Form for all Our Travel Clients- Domestic or International
Our Professionalism is Always at Stake

From the Paper:

"While there are more travel opportunities- and people who can afford travel now- and while science and health are priorities at nearly every part of the world, still there are unforeseen health problems that have arisen, and will continue to arise that can cause problems to the innocent traveler. Therefore, as those responsible for setting up itineraries and tours, we must be ready to implement any and all emergency plans related to health problems. "2o Million Americans travel internationally every year...At my business we organize and lead 120 tours a year every year for the last twenty...and we've dealt with the understandable concerns of loved ones..." Much of the concern may be about possible acts of terrorism, especially in crowded areas as well as some of the less-traveled hinterlands of overseas nations. To really bring the health problem current, as this memo is written (Feb. 21, 2000) an Associated Press report in newspapers mentions a new "Mad Cow" disease outbreak in France. This is "the seventh since the beginning of the year...Authorities have said that new cases of mad cow disease will break out in France until 2001, five years after stringent prevention measures were taken, which has an average incubation period of five years.""

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