Total Quality (TQ) Training

Paper Summary:

This paper discusses the character of total quality (TQ). Beginning with a brief analysis of TQ training measures and techniques it then segues into what defines a quality culture. In this respect it is determined that quality culture is best introduced simultaneously at all four levels of an organization: operational, administrative, strategic, and normative. Finally, some comparison of TQM principles across industries is undertaken with the conclusion being that although emphasis on some principles within TQ may change, the principles themselves do not.

From the Paper:

"Training for total quality (TQ) involves a different approach than typical work-related training. TQ requires a complete cultural overhaul of the organization. This broad cultural overhaul must then be focused down to actual employee application of the tools within TQ, primarily the quantitative aspects, to the employees' individual job functions. Such an educational process cannot be completed by the typical organizational training methods such as sticking a video in and checking off each training competency on an employee's personnel record as the video finishes. TQ training is thorough and based on sound educational principles, such as an understanding that the learning process is hierarchical consisting of a series of objectives: 1) knowledge, 2) comprehension, 3) application,
4) analysis, 5) synthesis, and 6) evaluation. To that end, TQ training and indoctrination must begin prior to any TQ implementation in order to reeducate the workforce and to acquaint them with the major principles.."

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