Total Quality Management

Paper Summary:

This paper reviews the character and various attributes of Total Quality Management as well as its developmental past with its founding by Dr. Deming. Dr. Deming, with an academic and professional background in statistics, developed TQM processes and was able to apply them in Japan following World War II. Globalization is found to benefit greatly from TQM processes and furthermore, TQM scales well with globalization's demands. Finally, how total quality management can and is applied in a large, international catering firm is touched upon.

From the Paper:

"Total Quality Management (TQM) is a management strategy that focuses on producing quality-centric products or services concentrating on customer needs, striving to provide a data-driven decision process and a management environment that stresses continuous improvement (Beckford, 2002). Total, as utilized in TQM's title implies that everyone in an organization or enterprise is required to be included and an active participant in the quality improvement process. Quality implies that it is the customers' needs that define the mission of the organization and not simply fulfilling a need in the marketplace. In other words, quality must have a purpose beyond simply building functionally adequate products or providing a basic service to minimum standards."

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