Total Quality Management

Paper Summary:

The following paper examines total quality management and its salutary effect upon human resources departments. The writer proposes that, because the TQM system places such emphasis upon employee participation and feed-back in the pursuit of collective excellence, those who groom and select employees for various positions assume a guiding role in the directional strategies of the company.

From the Paper:

"As the business world has grown progressively more competitive and sophisticated, the need to harness all of a company's latent energies and capabilities has never been more urgent. The following paper will examine how total quality management allows human resource managers to play a more strategic role in the organization. Total quality management (TQM), because of its insistence upon excellence, it compels a holistic approach to business operations that fairly demands the close integration of human resources and corporate decision-making; because of the acute demand for employees who are appropriately socialized and skilled, it also provides perhaps unexpected opportunities for human resources management to influence directional policies. As a result, TQM is one of the reasons why human resources departments are boldly leading major corporations into the new century."

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