Total Quality Management

Paper Summary:

Total Quality Management (TQM) has been defined as a structured process for establishing long-range goals at the highest levels of organization and defining the means to be used to reach those goals. This paper identifies the management functions of commitment, leadership, customer focus, total organizational participation, and the constant systematic analysis that are required to ensure that the TQM systems are effective in organizations. It explains that, when used as a strategic business tool to improve productivity of the organization and the quality of the product created, the benefit gained from the implementation is very far-reaching.

From the Paper:

"By using TQM in organizations, it has been observed that there is waste reduction in the process, fewer mistakes and improvement of the quality, in addition to improvement in customer satisfaction and consequently improvement in customer relationships. From the purview of a competency based perspective (CBP), TQM encourages companies to learn proactively and develop competencies that span across business activities, thereby making it possible for the company to create unique and new products to launch into the market. The importance of continuous improvement in the quality of the product can help organizations ensure that they will retain their market position and customer loyalty.
Quality Management Systems (QMS), which are an important part of TQM place great emphasis on quality planning (establishing goals, identifying customer needs and developing processes and product features to match these needs); quality control (evaluating actual quality performance and measuring it to the projected performance and striving to minimize the gap if any exists) and quality improvement (establishing an infrastructure to constantly evaluate the product and provide the tools of training, skill improvement and any other capital or equipment resources that might be needed as a result.) QMS works at eliminating chronic waste that might exist within the system and therefore aids significantly in the quality assurance department."

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