Total Quality Management

Paper Summary:

The paper uses an anonymous company to illustrate the way in which managers of an accounting department might use the system of TQM to improve their productivity. The writer first introduces the characteristics of the department, then proposes solutions that employ this program. The paper concludes with responses to the feedback of the experiment, prescriptions for changes necessary within the department.

From the Paper:

"TQM implementation approaches can be classified in three ways: startup (also called greenfield), incremental, and retrofit (Krumwiede, Sheu & Lavelle, 1998, p. 8). Startup approaches are those which are used with new companies, or with those companies (or departments) which are willing to completely abandon their current system and begin from scratch. These systems are characterized by completely new ways of doing all tasks, including not only those tasks directly related to the product or manufacturing operation at hand, but also to the way the company is organized, how employees are compensated for their efforts, and other factors related to the overall company culture. These startup approaches to TQM are rarely found because few companies can afford to completely stop production and take the time necessary to design a program from the grassroots level; however, new companies are beginning to build TQM into their organizations, which represents a type of startup approach."

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