This paper discusses the implementation of Total Quality Management TQM in the fire service: Goals, benefits, problems, training, measuring quality, equipment and recommendation.
Written in 1995; 1,575 words; 7 sources; $ 55.95
From the Paper:
"Can the principles of total quality management (TQM) be applied to service industries? Originally developed for manufacturers, quality management has received much attention in recent years as a way for business to improve its productivity and profitability. This research examines TQM with an emphasis on its applicability to the fire service.
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