Defines and compares goals, theories, advantages, drawbacks and futures of two approaches to management and quality assurance.
Written in 1997; 1,800 words; 7 sources; $ 63.95
From the Paper:
"Introduction
Quality has become an important issue for companies, and in today's global market, it is no surprise that quality management has taken on global ramifications. Despite the recognition that quality is an important issue for companies, there are no truly international standards which seek to define and establish quality measurements. Two very different approaches, Total Quality Management (TQM) and standards developed by the International Organization for Standardization (ISO) have evolved in recent decades. TQM grew out of Japanese approaches to quality management and has been adopted largely in the United States; standards developed by ISO have been largely adopted in Europe. This research examines the different approaches to quality management between the United States and Europe, with an emphasis on the difference ..."
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