Implementing a TQM system. Uses accounting dept. of fictitious company X as example. Discusses different approached, resistance to change.
Written in 2001; 2,250 words; 7 sources; $ 79.95
From the Paper:
"Implementing a Total Quality Management system (TQM) can be a difficult process due to the changes that are brought about in the organization. Resistance to change in a TQM environment often does not come from the "lower" workers, but rather from middle managers who often feel a loss of control and a sense that their importance to the organization has been diminished. his research explores the implementation program for TQM in the accounting department of Company X.
"Problem Description and Background
"Company X has an accounting department composed of 22 employees. The controller has been with the organization for more than 18 years, and is a middle aged man (Mr. Thompson) who oversees accounts payable, accounts receivable, and special programs. The special program ..."
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