Total Quality Management Defined

Paper Summary:

This paper discusses the character and various attributes of total quality management (TQM)as well as its developmental past with its founding by Dr. Deming. Dr. Deming, with an academic and professional background in statistics, developed TQM processes and was able to apply them in Japan following World War II. Globalization is found to benefit greatly from TQM processes and furthermore, TQM scales well with globalization's demands. Finally, most organizations can benefit from a TQM type of program, such as 'Six Sigma', where the customer-centric approach enables productivity and efficiency and GE is a prime example.

From the Paper:

"Total, as utilized in TQM's title implies that everyone in an organization or enterprise is required to be included and an active participant in the quality improvement process. Quality implies that it is the customers' needs that define the mission of the organization and not simply fulfilling a need in the marketplace. In other words, quality must have a purpose beyond simply building functionally adequate products or providing a basic service to minimum standards."

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