The Xerox Corporation

Paper Summary:

This paper explains that the Xerox Corporation works aggressively to minimize the impact its products have on the environment and to encourage its employees to be socially active in supporting their community. The author points out that the Xerox Corporation's help in protecting the environment by recycling 65% of the toner cartridges used in their machines and re-manufacturing machines, which also carry the same warranties as new machines, has been good business. The paper relates that a unique program of the Xerox Foundation is to grant employees paid sabbaticals, from three to twelve months in duration, to pursue activities away from their regular work at Xerox, such as working with battered women, mentoring troubled children, working with people who have AIDS, or developing more community resources for those who take care of the elderly.

From the Paper:

"When a company provides both manufacturing and service, it becomes profitable for them to produce products that are durable, easily repaired, and eventually recycled. This is the approach Xerox took when it shifted its marketing emphasis from the selling of copying machines to the leasing of copying machines. Where decades ago they focused on selling copier equipment, now they lease, and have an incentive to extend the usefulness of their equipment."

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