Paper Summary:

This paper discusses the six sigma methodology. The author explains the organization of six sigma within a manufacturing company including the AUA model. The paper identifies the role of change management in six sigma's successful implementation.

From the Paper:

"With the unprecedented success of six sigma at G.E. and Motorola, the process has come under closer scrutiny by many companies wishing to duplicate their process organization and their outstanding results. A giant step beyond the zero-defect programs of the past, six sigma wisely looks not only at the number of product defects but also at customer satisfaction, which is, after all, the main driver of a company's success. Jack Welch former C.E.O. of G.E. where six sigma revolutionized the company and its ..."

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