A description of the quality management system developed by Motorola in the 1980's and now widely used in industry.
Written in 2002; 2,015 words; 8 sources; APA; $ 63.95
Paper Summary:
Six Sigma is an influential quality management system that first appeared in the mid 1990s. Six Sigma aims to increase customer satisfaction and profitability by reducing variability and errors. The paper explains the concept of quality management and describes the different quality management systems currently in use. It then details the development of Six Sigma and describes the methodology that underlies the system.
From the Paper:
"Six Sigma has the key disadvantage of requiring a large initial investment in infrastructure and training. Further, Six Sigma has been seen to stifle the creativity that is necessary for revolutionary improvements in business processes. These disadvantages are more than balanced by the advantages of the method, which include being a mature theory that is rooted in business fundamentals, focusing on profitability, and the ability to act as a stand-alone quality management system. "
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