The Process of Communication

Paper Summary:

This paper explains the process of communication. The source transmits a message that is encoded, or rendered into language, through a particular channel, such as speech, print, or virtually through email. The message is then decoded, and the receiver apprehends the meaning of the message as she or her understands it. The author uses the boss or manager informing his or her employees of a particular administrative directive as an example of vertical, or top-down, communication within an organization. The paper relates that, to determine the best organizational communication process, one must take into consideration the organization?s nature, its goals, and its climate, as well as the personalities that make up its structure.

From the Paper:

"Highly creative or human-oriented organizations, such as advertising agencies, often make up their organization in a more diffuse fashion, emphasizing the use of creative teams, deploying multiple uses of a channel based format. This, unlike the previous methods of communication, tends to stimulate gossip and interaction, however the allowance of a certain amount of communication diffusion and informal communication of company objectives may be necessary in some professions to ensure the maximum amount of discussion is achieved, even at an expense of authority or transmitting highly accurate, formalized messages, in contrast to the military's specificity of objectives."

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