A discussion of the importance of customer service in gaming.
Written in 2002; 660 words; 4 sources; MLA; $ 23.95
Paper Summary:
The paper begins with a general discussion of the gambling industry, including legalization, revenue statistics and government regulation. Then the necessity of friendly and courteous dealers in casinos is explored, including positive representation of the casino to the public, and encouraging the spending of money and future return to the casino.
From the Paper:
"Gambling has been legal in Nevada since 1931. For the year 2001, total gaming revenue in the State of Nevada totaled $9,468,598,681. In addition, "The gaming industry's total contribution to federal, state, and local taxes is estimated to be $2.2 billion a year. These contributions mean Nevadans don"t pay, among others: state personal income tax, state corporate income tax (measured by net income), state sales tax on food, state inheritance tax, and state gift tax? (Berkley).
Gaming in Nevada is highly regulated by the State Gaming Control Board and in many aspects by the Federal Government. "All establishments where gaming is conducted and where gambling devices are operated, and manufacturers, sellers and distributors of certain gambling devices and equipment must therefore be licensed, controlled and assisted to protect the public health, safety, morals, good order and general welfare of the inhabitants of the state, to foster the stability and success of gaming and to preserve the competitive economy and policies of free competition of the State of Nevada" (Gaming Control)."
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