The Importance of Communicating

Paper Summary:

This is a paper that researches the different forms of business communication, including the transmission of ideas and messages over great distances. The author discusses the role of both verbal and non-verbal communication in the workplace, including body language and how different interpretations of language can lead to misunderstandings in the business world. The tone one uses, either verbally or electronically is an intricate piece of the business puzzle and can make or break any deal. The author also details the importance of communicating clearly and concisely in the global world of business where often different dialects can cause unnecessary confusion.

From the Paper:

"Upon hearing this, the employee may interpret this to mean he/she is not working hard enough and get upset. This is a misconception of non-verbal messages. As a result of this, people need to watch not only the words and phrases they use, but also the tone of their voice. An employee should consider the tone of their message, whether depending on who they are speaking to and when. Tone is present in all communication activities. Ultimately, the tone of a message is a reflection of the speaker and it does affect how the listener will perceive the message. Tone can sometimes be difficult to consider when it is presented over a technological medium. Unarguably, however, tone can be presented via writing an e-mail message, over the phone, or through a video conference. It is still possible to express tone while using a form of technology."

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