The Definition of Hospitality

Paper Summary:

This paper relates to the personal definition of hospitality for a client. The writer points out that as the client provided some information as to his/her concepts relative to hospitality, they have been included and expanded upon. The writer discusses that hospitality is a malleable concept when it comes to hotel management and that these concepts are integral to success in such endeavors.

From the Paper:

"Hospitality has been formally defined as a "cordial reception: kindness in welcoming guests or strangers." The dictionary's portrayal of what constitutes hospitality, however, is inadequate to truly and fully depict what hospitality means to someone working within the hotel management industry. In fact, the dictionary's definition of hospitality only begins to touch upon the word's importance as it utilized in action to serve patrons. To the writer, the hospitality constitutes creating a scenario in which customer/guest needs are placed first and, in so achieving, it is integral to achieve an atmosphere that will serve to allow guests from a variety of backgrounds to feel equally at ease. Moreover, hospitality cannot be completely achieved unless each employee is committed to the mission, which requires leadership from the top down exhibiting commitment to quality service; maintenance of a good attitude and a good personal appearance."

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