The Americans with Disabilities Act and ATMs

Paper Summary:

This paper examines how the American Disability Act (ADA) was created for the benefit of millions of Americans with disabilities, such as blindness and paralysis, and how it provides rules and guidelines that take care of and protect those who suffer from disabilities from access to social environment. It shows how one of the guidelines in ADA is to remove and eliminate problems encountered in ATM access by the disabled persons and how, in 1992, ADA guidelines were implemented for ATMs in a law that resolves the concerns of Americans with disabilities. It analyzes the effect of these guidelines on ATMs, as well as bank issues, and the proposed ATM technological changes.

From the Paper:

"The proposal of the Access Board to allow speech capabilities on ATMs presents a number of issues to manufacturers of the machines and to the banks. First, the cost of implementing the proposed changes on existing machines is expensive, granting that each bank maintains a large number of ATMs. Second, ATMs has lifespan. Instead of upgrading ATMs whose lifespan is near to expire, after the effect of the revised ADA, replacement of expiring machines is a more practical option. Such will cause burden on the banks. Third, enhancement of existing machines presents difficulty to manufacturers. The flexibility of the proposed changes of supporting speech capabilities to facilitate ATM access for the visually impaired will require time, effort, and new materials to modify the machines."

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