The Aeronautical Industry

Paper Summary:

This paper explains that Boeing, McDonald Douglas, Airbus, and Lockheed Martin, the present aircraft manufacturing industry major players, ensure that quality assurance is performed at each and every stage of the manufacturing process because the implication and cost of not doing so are enormous. The author points out that quality assurance is an important part of manufacturing spare parts for older planes and components for new airplanes. The paper relates that understanding variance and methods to control variance has helped the aerospace industry maintain high quality standards.

From the Paper:

"Quality-assurance issues made companies realize that they constantly had to improve the system in order to remain competitive and focus on their customer's needs. This requires long-term commitment from the organization's leaders. Manufacturers are increasingly relying on software solutions to manage and track their quality performance. Hamilton Sundstrand a supplier to Boeing was able to streamline and understand its processes using state of the art software and knowledgeable and trained workers. Understanding the importance of continuous improvement in the quality of the product can help organizations ensure that they will retain their market position and customer loyalty. Creating constancy of purpose towards improvement, strategy planning based on long-term goals of the organization can help focus the management's attention on quality issues. IAQG is also hoping that by identifying and conveying the best practices followed by industry leaders the industry as a whole can benefit."

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