Teamwork in Telecommunications Services

Paper Summary:

This paper describes quality of service characteristics in telecommunications service companies. The author concludes that teamwork leads to higher levels of quality of service. The paper specifies the most important services of telecommunications service companies.

From the Paper:

"Telecommunications services companies must marshal and coordinate an impressive array of resources--- financial, human, physical and technological--- to deliver telecommunications services to customers. Of utmost importance to telecommunications services companies is the development and maintenance of a high quality of services (QOS) level. = A part of the QOS problem confronting telecommunications services companies is that telecommunications services tend to be designed more for simplicity than reliability. Quality tends to be a subjective concept."

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