Teamwork, Collaboration, and Conflict Resolution

Paper Summary:

This paper uses the example of a team that was formed to analyze and design an automation system to examine aspects of managing and resolving team conflict and the consequences of team conflict. The paper describes the composition of the team and the causes of the team conflict. It concludes with recommendations on how to prevent future conflicts between team members.

From the Paper:

"The Strategy Solutions Team was composed of one representative from each department of the company such as the billing department, the marketing department, etc. Each member is knowledgeable enough to provide the concerns of his department and to provide pertinent ideas for the new system that will be useful to his department. The goal of the Strategy Solutions Team was to analyze and design the new system in business structure format, that is in terms of the system's flow and usability to the business and users, and to come up with systems requirements and specifications. The technicalities of the systems requirements that the Strategy Solutions Team will produce, in terms of the actual development of the system, will be handled by the IT Development Team."

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