TQM and ISO 9000

Paper Summary:

One means of ensuring top quality management (TQM) is to follow ISO 9000 standards. ISO is also known as "The International Organization for Standardization." ISO is a worldwide federation of national standards bodies from 130 countries, one standard from each country. The paper shows that international standards contribute to making life simpler and to increasing that reliability and effectiveness of the goods and services we use. The paper shows that, as the 20th century draws to a close, both TQM and ISO 9000 have become vital tools for the business environment. TQM ensures that corporations are getting the most for their dollar, and ISO 9000 forges a standard that can be used worldwide.

Paper Outline:
Introduction
Total Quality Management
ISO 9000
Conclusion
Notes
Bibliography

From the Paper:

"One of the first steps towards TQM involved changing the way companies saw their product and their customer. American companies were using an outdated management system that focused on short-term results, at the expense of the process, the customer, and eventually long-term achievements. Dr. Deming felt that the traditional financial mentality in place at the time was the greatest impediment to quality management because it deflected attention from the long-term interests of a corporation. It also offered managers little training in planning for the future, e.g. no insights to plan for the time ahead."

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