TQM (Total Quality Management)

Paper Summary:

In support of TQM, this essay goes in depth to define TQM, describe various functions of TQM and applies it to today's business world. As technology and production vastly improved over the past decade, the need for quality process improvements became apparent more than ever. The paper shows practical applications of TQM today (with examples) and also briefly describes various quality awards.

From the Paper:

"The major new element in world market competition is quality and maintaining that level of quality. During the 1970's and 1980's, the Japanese and their U.S. companies demonstrated that high quality is achievable at lower costs and greater customer satisfaction. It was the result of using the management principles of total quality management (TQM), continuous process improvements (CPI) and quality improvement tools. More and more U.S. companies have demonstrated that such achievements are possible using TQM as a new way to manage. Such companies also found that they were recognized with everyone pulling in the same direction, with the creation of quality awards such as Malcolm Baldridge and ISO 9000."

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