Stress as an Accidental Factor

Paper Summary:

Mental and emotional pressures can affect performance and productivity of a worker on the job. One of the biggest influences of today's worker is on-the-job stress. This paper explains that job stress occurs when the requirements of the job do not match the capabilities, resources, or needs of the worker. This consequently affects how a person would normally deal with customer service problems, grievances, violence, conflict, and decisions on the job. The paper shows that stress is an inevitable part of everyday life and is therefore a distinct part of a person's job. To properly control the outcome of stress, there are certain previsions and methods that should be taken, some of which are covered in this paper.

From the Paper:

"There are many ways to reduce stress in an organization. The first of which is to educate their employees about the causes and the different methods that are available to reduce stress. An easy and economical way of reducing stress is to allow employees to talk with one another freely. Doing this increases productivity and problem solving and enables employees to defuse potentially stressful situations. Another way is to support employees' efforts. To do this managers or supervisors should ask employees how their work is going. The managers or supervisors should be able to listen to their employees and be able to address issues that are raised and convey the message that employee contributions are appreciated (Shoor 28)."

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