A critical analysis of the website belonging to Sprint PC.
Written in 2006; 862 words; 0 sources; $ 30.95
Paper Summary:
This paper evaluates the Sprint PC website according to specific variables that usually make a website more visible and user-friendly. The paper shows that by using these variables as a guideline, it is easier to objectively evaluate the effectiveness of this particular website.
From the Paper:
"An effective Web site should provide good error messages; however, even better than good error messages is a careful design that prevents a problem from occurring in the first place. In addition, the "help" button should allow users to recognize, diagnose, and recover from errors, and error messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution. As such, as each link and button was pressed respectively on a recent visit to Sprint PCS's Web site, no error messages were received. This is in stark contrast to other Web sites, particularly those that reset after a prescribed amount of time, thereby eliminating even the "back" option."
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