Six Sigma and a Funeral Home

Paper Summary:

The paper discusses quality management and productivity as it applies to the small business enterprise and particularly a small, family owned funeral home. The quality tool, Six Sigma, is used to demonstrate how it can improve several business processes within the funeral homes' daily tasks. The paper explores how the small funeral home can greatly improve its efficiency in the embalming and preparation processes that can not only improve margins but ease the experience of the person responsible for arranging the affairs of the deceased.

From the Paper:

"Total Quality Management (TQM), Six Sigma and other quality management systems owe most of their processes and underlying logic to the work of Dr. Deming who was the first researcher to promote the use of statistics as a management device. Dr. Deming was instrumental in facilitating Japan's rise to the top of the quality chain and his methods have influenced every quality management program in existence to one extent or another: "His teachings were encapsulated in his 14 points, his 7 deadly diseases and...his system of profound knowledge. Deming challenged us...to reconsider both our fundamental roles and our technical teachings..."(Hahn, 2002, paras.5-7)."

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