Resolving Group Conflict

Paper Summary:

This paper focuses on the dynamics of a departmental work group which was created to manage daily operations within a specific working environment. This paper examines the initial goals of the group as well as the instances and reasons for severe issues of conflict within the group. The writer of this paper discusses the various strategies and processes the group must implement in order to resolve the issues of conflict to once again become an effective and productive team. This paper lists the various acceptable and non-acceptable behaviors within a group environment. The writer contends and explains why it's imperative that there be an effective leader that is capable of guiding and leading his or her team to resolve issues of conflict which ultimately impede on the productivity of the entire group. This paper also examines the effectiveness of the 'storming' process in resolving conflict. The storming process addresses the lack of leadership and/or cohesiveness within the group. The storming process allows for members of the group to aspire for higher positioning or for a leadership role within the group while at the same time rejecting the current self-assigned leader.

From the Paper:

"One of the major problems with the team is that the main focus for many members is based on jockeying for position, rather than on achieving the goals of the team. It must be noted that for a team to be effective, members must be aligned and focused on achieving team goals together, not on achieving individual goals. This is not occurring. I believe that a major reason for this is based on the fact that members are viewing the work group as an opportunity to be noticed by the manager and achieve individual success. In saying this, it must be noted that the work group is the first opportunity many members have had to contribute to the department. This means that members are viewing the work group as an opportunity to contribute more to the department."

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