Resolving Emotional Conflicts

Paper Summary:

This paper talks about the need for, and the benefits of, effective communication in relationships when emotional conflicts arise, and, in particular, when emotional conflicts present themselves in a business relationship. The paper explains how an individual's lack of an understanding of how communication skills work and how important they are to other individuals will seriously impede that person's ability to resolve conflicts, while individuals who have good strong communication skills are able to deal with emotional conflicts quickly and easily.

From the Paper:

"It appears that there are many processes and structures that are utilized to teach these things to individuals but they do not always work in the way that they should and many people are left with difficulties in communication when they face some type of emotional conflict with another individual (Dooley & Fryxell, 1999). It is important for these individuals to develop skills in communication and collaboration that are very effective and when they learn how to deal with emotional conflict management they become assets not only for the clients that they deal with but for their employers as well (Dooley & Fryxell, 1999). Traditionally individuals focused on the needs of their clients within any business but there are many more tensions coming into many fields today (Dooley & Fryxell, 1999)."

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