This paper provides suggestions on how information technology consultancy firms can improve the services they provide the computer- user community.
Written in 2002; 7,861 words; 21 sources; MLA; $ 170.95
Paper Summary:
The paper looks in detail at ways information consultancy companies can provide better solutions for their clients. It highlights the requirements for a successful business as well as showing the pitfalls many firms encounter. The paper analyzes the importance of evaluating the user's requirements, planning the project properly as well as hiring capable and experienced personnel to manage the projects.
Introduction
The Problem
Historical Perspective
Why Projects Fail
Securing User Requirements
Containment of Cost
Getting Quality Work
Communication
Planning
Resistance to Change
The "Should Be" Condition
The Sales Perspective
Contractually Speaking
Managing the Project
Conclusion
References
Attachment I: Sample Brochure
From the Paper:
"The information systems consulting industry has fallen on hard times. People inside of this industry say that it is because of the economy and the meltdown of the dot-com companies. The reality is that these same people brought much of this problem on themselves through their own self-defeating behavior, and refusal to practice some business basics.
Instead of simply building web-sites and solving the immediate problems identified by their clients, they instead built "end-to-end solutions" that were intended to save the client from getting crushed in the new global economy (King, 2001, p. 64). They created an atmosphere of fear and in many cases oversold their capabilities. When it came time to deliver, their output very often fell short of client expectations."
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