Quality Tools for Decision Making

Paper Summary:

This paper explains that quality control procedures are particularly useful in business, when properly deployed, because they can help managers to transform incomprehensibly varied or difficult data into more understandable information. The author states that histograms, which depict the number or proportion of data points falling into any particular given class, can be easily understood by the naked eye of laypeople, but they also can be manipulated very easily to yield false impressions because of their seductively seamless appearance. The paper points out that the check sheet is a data-gathering and interpretation tool used for distinguishing between fact and opinion, gathering data about how often a problem is occurring and gathering data about the type of problem occurring.

Table of Contents
Issues and Organizational Examples
Histograms
Cause and Effect Diagrams
Check Sheets
Summary and Conclusion

From the Paper:

"In the competitive atmosphere of the business world today, it is not simply enough to have a good idea of what the present may hold for one's company or one's own personal investments. It is also important to develop organizational strategies and production goals with an eye upon the future. Critical to creating a proper decision-making strategy is the use of proper quality control tools to improve the strategy-creating process. Indeed, as noted by the authors Katherine Manley and S. Sytsma, the quality-control processes of histograms, cause and effect diagrams, and check sheets can and are frequently used to aid in any kind of process, but particularly in regards to organizational quality control in the corporate world."

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