Quality Management and UK Welfare System

Paper Summary:

This paper investigates the underlying principles of Dr. W. Edward Deming's management theory, the "System of Profound Knowledge," to determine whether the managerial leadership properties of this theory represent a paradigm shift in current management leadership theory. The paper then describes how Deming's theory could be used by the Benefits Agency in Britain in establishing a modern welfare state.

From the Paper:

"Today, thousands of leaders in organizations throughout the world are applying his methods. They are certain that application of his principles is necessary for future economic and social progress. The Deming management method accomplishes exceptional long-term performance for organizations through the creation of value for customers and an organizational environment of continual improvement which reduces waste; enhances productivity; lowers costs; and generates higher profits, stability and long-term growth."

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