Pusateri's Fine Foods

Paper Summary:

This paper discusses the gourmet food retailer, Pusateri's. The paper examines the company's problem with employee retention. The paper explains that, despite Pusateri's success with customers, internal challenges have caused it to not be as successful as it possibly could be. In particular, Pusateri's has had difficulty retaining its employees for any length of period, with the average tenure being less than 2 years. The paper claims that this has led to several negative effects on the company. These issues are explored in the paper.

From the Paper:

"Pusateri's Fine Foods is a forty-year-old purveyor of some of the world's finest gourmet food items. Located in the heart of Toronto, Pusateri's has combined high quality items with exceptional customer service and become one of the premier gourmet retailers in the world. The company that began in the early 1960s as a small fruit market has now blossomed to a world renowned organization that has won many Retail Gourmet Food Shop Awards over the years (About Us)."

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