A look at the problem of government services operating as a service industry or business with all the applications of business terminology and concepts, rather than a form of public administration.
Written in 2007; 1,328 words; 3 sources; MLA; $ 44.95
Paper Summary:
In this article, the writer notes that public administration is not a profit-seeking business and the people it serves are not customers but rather invested citizens seeking access to programs and services which by their very nature should be considered innate, or in a sense a part of their birthright and their birth responsibility. The writer points out that just as it is the citizen's responsibility to vote in a democratic society it is also the citizen's responsibility to serve and access services in an environment where civil service is paramount to citizenship. The writer maintains that there is no one right answer to all the issues of public administration but there are many theoretical concepts that can work together to form a basis for the purpose of the development of the common goals of public administration.
From the Paper:
"Seeking to understand this relationship between two citizens in service to one another and the common goal the individuals must utilize the concepts of civic social responsibility, so all parties understand that they are not different, that the service provider is not a representative of control and the citizen seeking assistance is not an "other," not crucial to the achievement of service and not privileged to understand the systems in place. Seeking to create a system where civic responsibility is the common goal, service will likely be improved, those who seek to be in positions of service is likely to increase, in number and the system is more likely to be conducive of group goals as those who seek services and those who seek provide a conduit for the provision of these services may have a greater empathetic relationship."
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