A study of the implementation of a specific ordering method to improve customer service at McDonalds.
Written in 2005; 4,421 words; 8 sources; MLA; $ 116.95
Paper Summary:
This paper examines the step by step implementation a system that would allow McDonalds customers to view their selections as they order their food at the drive-thru. The paper explains that this would reduce the amount of wrong orders received at the drive-thru window and enhance the customer service experience by including them in the ordering process. Includes several tables.
Outline
Background
Objectives
Task 1: Assess the Current Process
Task 2: Develop Process Improvements
Task 3: Implement/Test Developed Process Improvements
Task 4: Evaluate Implemented Process Improvements
Project Management Best Practices
Risk Mitigation Strategy
Risks
Applications
Deliverables
Project Closure
References
From the Paper:
" The project will close several lists and tracking mechanisms, such as the change request log and the issues log. The information generated during the project, will be formally filed away for future use. The concepts that I will apply from the simulation are the four phases of the project life cycle. Definition, Planning, Execution, and Delivery. The plan would also execute a detailed plan to set out the activities of the plan in sequence identifying those activities that need approval from the project sponsor."
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