Process Consultation

Paper Summary:

This paper identifies the steps and criteria involved in developing a process consultation within an organization. An assessment includes an understanding of the current system, the potential for acceptance of change and compliance with system processes that cannot be altered. The paper shows that the consultant must maintain a positive approach throughout this process in order to be successful."

From the Paper:

"A process consultation project requires extensive attention to detail and consideration of the steps that are necessary for the consultation strategy to be successful from start to finish. In this specific case involving Liberty Mutual, the current needs require an assessment of human resources capabilities, employee needs, and product design specifications. In promoting these endeavors, the consultant must examine each process, one at a time, in order to identify strengths and weaknesses in the current strategies. The following discussion will identify the key action steps, timelines, data, information, resources, and people that are necessary to achieve the desired assessments, which will best utilize company capabilities and resources in the appropriate manner."

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