Problem Identification and Data Collection Methods and Tools

Paper Summary:

The paper looks at five effective problem identification methods and three data collection tools that can be used by consultants in an effective manner to identify, isolate, and solve problems faced by organizations. The problem identification methods examined are root cause analysis, brainstorming, Fishbone diagrams, flow charts, and post-its. The data collection tools examined are self-administered surveys, personal interviews, and focus groups.

From the Paper:

"When consulting for a firm who is looking to improve or control the quality of their performance or to find and solve hindering problems, the consultant has a vital and varied bag of tricks from which to choose. Some of the methods and tools with which the consultant's client's problems may be realized and remedied include Problem Identification Methods and Data Collection Tools. This paper will identify some valuable Problem Identification Methods and Data Collection Tools and compare and contrast their use and value. The first Problem Identification Method that we will discuss is that of Root Cause Analysis. This is the most detailed and intricate of the methods at which we will be looking. If problem identification is necessary, it is a given that there is a problem in the system."

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