Performance Measurement

Paper Summary:

This paper defines performance measurement as a system for determining how a program is accomplishing its mission through the delivery of products, services or processes. The writer of this paper discusses the effectiveness of performance measurement as an ongoing, periodic method for determining whether a program is accomplishing its goals. This paper details the three main components of performance measurements which are comprised of: Planning, implementation and evaluation. This paper also delves into the four types of performance measures which include: Input, output, effective/outcome and efficiency measures. This paper also contains a chart which shows how various types of industry would benefit by applying the above mentioned performance measurement techniques.

Table of Contents:
Overview of Performance Measures
Type of Performance Measures
Output Measures
Effectiveness/Outcome Measures
Efficiency Measures
Benchmarks
FY 01 Performance Measures

From the Paper:

"Output indicators measure the quantity or volume of products and services provided to a program. Output indicators are commonly referred to as workload, or activity measures. This had been the most commonly used measurement in budget documents of the recent past. For example: an output of 800 participants for the Social Services Annual Flu Shot Program; an output of 7,800 user support occurrences for MIS. For the FY 01 Proposed Budget document, activity measures are not shown; however, Departments will continue to collect and track output measures as a means of measuring performance."

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