Performance Management

Paper Summary:

This paper discusses that, if management is the process of achieving specific tasks through specific means in specific time frames with a set of predetermined resources, then to achieve this level of management, measuring the progress is essential. The author points out that, to serve the needs of a community, a government needs to rise above the lack of market-based accountability and to set itself standards and performance benchmarks by which it will operate and to which it will hold itself accountable. The paper demonstrates that, by placing information in front of the public, the London Royal Borough of Kensington and Chelsea government is committing itself to accountability to the people it serves, a valuable step for a government body.

From the Paper:

"The ideas of performance management through performance measurement have been the backbone of private enterprise for decades. Without measuring performance, a company will quickly be replaced in the marketplace by its competitors. However, in the last decade, as business has shifted into a digitally enhanced production and performance environment, the idea of performance measurement has become even more important. The digital business age has created new competitive forces, which force businesses to review their business activity more frequently. In reality, a company must be in constant review of its progress toward stated goals while at the same time determining new goals and adopting processed to implement the new goals if they are to stay competitive."

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