This paper discusses organizational communication between managers and front-line employees.
Written in 2005; 5,385 words; 17 sources; APA; $ 132.95
Paper Summary:
This paper explains that organizational communication is composed of information from top management down to subordinates, feedback from employees, cross-organizational communication, where all departments unite as a service provider and one-on-one everyday interpersonal communication. The author points out that internal communication ensures that all employees are familiar with the vision, mission and operation of the organization; whereas, external communication tells the clients about the products of the company. The paper stresses that management must develop an attitude of trust and respect in their workplace by setting a good example, behaving consistently, understanding the background of their employees and creating an environment of openness.
Table of Contents
Introduction
Forms of Organizational Communication
Upward Communication
Downward Communication
Cross-organizational Communication
Interpersonal Communication
Written Communication
Oral Communication
Presentation
Meetings
Internal Communication
External Communication
Ten Tips to Keep Employees Motivated
Participation
Developing Trust
Openness
Diverse Labor Force
Educational Level
Age Structure
Occupational Structure
From the Paper:
"Communication also is a two-way process or dialogue that involves the sender relaying a message, through a communication medium or channel, to the receiver of the message. Two parties are attempts to share meanings and relate to them in the same manner; in this way communication will be successful. The end result of communication is that it must bring out a response and change behavior. The most important factor is for the sender to communicate his/her ideas clearly and for the receiver to listen with understanding. Communication in an organization is a critical success factor. It is like glue that keeps every organization stick together, so to have a better organization, proper communication must be exercise."
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