Nutrition

Paper Summary:

This paper reports on a visit to McDonald's to gain nutritional information about the products sold, noting how written information is provided on request but that those working in the store are not able to answer any questions beyond what is written and have only the slightest understanding of the data provided, with even the manager in the dark on most such questions.

From the Paper:

"McDonald's is probably the largest fast-food operation in the world, and the company has been much criticized for the nutritional make-up of many of its offerings and has responded at various times with information about nutrition and its food. However, the company does not make this aspect a major part of its operation and leaves it to the consumer to find the information needed to a great extent. The company makes its nutritional information available online and also has a print-out that can be given to the consumer in the store, but based on a recent visit, the store personnel are not that familiar with the data available and cannot answer many questions about the nutritional make-up of the products sold. They can refer to the printed material in the store when asked, but they have not been trained to understand the data or to explain it to the customer."

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