Non-Verbal Communication

Paper Summary:

This paper focuses on non-verbal communication in the workplace and how it defines and enforces acceptable behavior. Defining acceptable behavior is shown to depend on various criteria. The author discusses nonverbal communication in formal organizations and the role it plays in issues of sexual harassment and discrimination

From the Paper:

"Formal organizations are governed by rules and have a hierarchal structure with clear-cut roles and responsibilities. The atmosphere is hushed and emotion is frowned upon. (Morand, 1995) A certain amount of distance, usually between 4 and 12 feet (Morand, 1995), and level of detachment is maintained even between peers. Someone coming into this type of organization, a new employee could assume that suits would be the appropriate manner of dress and that personal issues are to be left at the door, based solely on the environment. Other cues regarding acceptable behavior will be acquired through interactions with others. Business relationships within this type of organization are polite yet friendly. Raised eyebrows or slight frowns indicate that interrupting a speaker or calling a supervisor by their first name is unacceptable."

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